FAQs
Q: What comes in ONE complete treatment?
a: Included in one complete treatment are:
Two PerfectSense® Paraffin Gloves or Boots
One Heater Pouch
One AromaVapor Activator Solution Pack
Q: How many treatments come in one case?
Each case of Hand Treatments includes 36 pairs.
Each case of Feet Treatments includes 36 pairs.
Combination cases or half cases are not available.
Q: How does the paraffin melt?
a: The Paraffin comes pre-disposed in the self-contained glove/boot. Once hung inside the PerfectSense® Heating Chamber, the paraffin is in contact with the Heater Pouch. When the Heater Pouch is activated with the AromaVapor Activator Solution Pack, it heats up and releases an AromaVapor. This is an all-natural and non-toxic process. The melt temperature of the paraffin is 122˚, and as soon as that temperature is reached, it turns into a liquid and flows down into the glove or boot. The heating process is a natural mineral reaction between food-grade minerals and saline solution. It is non-toxic and safe to dispose of as regular trash after use.
Q: I have paraffin and Heater Pouches – can I purchase just AromaVapors?
a: Due to a product design change by the manufacturer, we recommend purchasing new Heater Pouches and AromaVapors. The Heater Pouches and/or AromaVapors you have on hand might not be compatible with the newly designed Heater Pouches and/or AromaVapors.
Q: I have paraffin and AromaVapors – can I purchase just Heater Pouches?
a: Due to a product design change by the manufacturer, we recommend purchasing new Heater Pouches and AromaVapors. The Heater Pouches and/or AromaVapors you have on hand might not be compatible with the newly designed Heater Pouches and/or AromaVapor.
Q: What is the Heater Pouch?
a: The Heater Pouch contains natural minerals. When the AromaVapor Activator Solution is poured into the Heater Pouch, the self-heating technology is activated. Do not remove the heating elements from the plastic bag. The AromaVapor Activator Solution can be poured anywhere inside the plastic bag.
Service FAQs
Q: How long do I leave the treatment on for?
a: The PerfectSense® Paraffin Treatments are usually left on for 8-10 minutes. When used in conjunction with the terrycloth Treatment Extenders or a warm towel, the treatment can be left on for 15+ minutes. Leaving the treatment on for longer (30+ minutes) will not harm your clients. The use of heated mitts or electric mitts can extend the length of the penetrating deep-heat treatment and are safe to use with the paraffin gloves. Do remove electric mitts 5-10 minutes before removing paraffin treatments to allow for cooling.
Q: When is the paraffin ready to be used?
a: When the PerfectSense® Paraffin treatment has been activated, an AromaVapor will be released for approximately 3-4 minutes. After the AromaVapor has subsided, allow the paraffin to remain in the heating chamber for an additional 5 minutes.
Q: The paraffin is not melting completely. Is it still okay?
a: If you have a small amount of paraffin that is not completely melted, you have a few options. If there is a significant amount of wax that has not melted, wait a minute longer for the paraffin to completely melt. If it is the first treatment of the day, or if the heating chamber is in a cold environment, the paraffin may take a minute or two longer than normal, as the metal heating chamber will be cool. If there is a minor amount of paraffin in the glove, or if you have already removed the glove from the chamber, then you may either squeeze the unmelted paraffin through the perforation and mix with the already melted paraffin wax, or use as is.
Technical FAQs
Q: The system is not heating at all. What is wrong?
a: Make sure you do not remove any items from the Heater Pouch. The Heater Pouch is the white plastic bag that the heating element is contained in. The entire white bag goes in the center-heating stand. If you continue to experience any issues, contact our customer service department.
Q: If I open the chamber while the AromaVapor is going, does the heating process stop?
a: If the PerfectSense® Heating Chamber is opened while the AromaVapor is still in process, the heating process will not be interrupted. If the paraffin is completely melted, you may remove the gloves being cautious of the escaping AromaVapor. If the paraffin has not completely melted, just close the Heating Chamber, making sure the top of the Heater Pouch is still routed outside the top of the Chamber.
Q: My customer says the paraffin is too warm. What can I do?
a: The beauty behind having the treatment in a self-contained glove is that you are able to customize to each individual client. Even in its most molten state, it cannot burn your client. However, a good idea is always to pat out the liquid paraffin promptly after removing it from the Heating Chamber. Pat out liquid paraffin for about 15-30 seconds until it turns a milky gel, and your paraffin will be ideal for most anyone.
Q: There is a slight gap when I close my chamber. Is it broken?
a: No, not at all. If the magnet clasps securely together and the paraffin treatment melts, then the chamber is working properly. A normal space is between 1/8” – 1/4”.
Q: My Heating Chamber is not stay closed. What can I do?
a: If your Heating Chamber is not staying closed, the screws adhering the magnets may be too tight, keeping the two magnets from touching. Simply try loosening the screws on the magnetic mechanism, allowing the magnets to come forward a bit.