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The leaders in self-heating, sanitary spa products

FAQs

Q: What comes in ONE complete treatment?

a: One complete treatment includes:
Two PerfectSense® Paraffin Gloves or Slippers
One Heater Pouch
One AromaVapor Activator Solution in your choice of fragrance (Lavender, Invigorate, or Neutral)

Q: How many treatments come in one case?

Each case of Hand Treatments includes 36 treatments.
Each case of Feet Treatments includes 36 treatments.
Combination cases or half cases are not available.

Q: How does the paraffin melt?

a: The Paraffin comes pre-disposed in the self-contained glove/boot. Once hung inside the PerfectSense® Heating Chamber, the paraffin is in contact with the Heater Pouch. When the Heater Pouch is activated with the AromaVapor Activator Solution Pack, it heats up and releases an AromaVapor. This is an all-natural and non-toxic process. The melt temperature of the paraffin is 122˚, and as soon as that temperature is reached, it turns into a liquid and flows down into the glove or boot. The heating process is a natural mineral reaction between food-grade minerals and saline solution. It is non-toxic and safe to dispose of as regular trash after use.

Q: I have paraffin and Heater Pouches – can I purchase just AromaVapors?

a: Due to a product design change by the manufacturer, we recommend purchasing new Heater Pouches and AromaVapors. The Heater Pouches and/or AromaVapors you have on hand might not be compatible with the newly designed Heater Pouches and/or AromaVapors.

Q: I have paraffin and AromaVapors – can I purchase just Heater Pouches?

a: Due to a product design change by the manufacturer, we recommend purchasing new Heater Pouches and AromaVapors. The Heater Pouches and/or AromaVapors you have on hand might not be compatible with the newly designed Heater Pouches and/or AromaVapor.

Q: What is the Heater Pouch?

a: The Heater Pouch contains natural minerals.  When the AromaVapor Activator Solution is poured into the Heater Pouch, the self-heating technology is activated. Do not remove the heating elements from the plastic bag. The AromaVapor Activator Solution should be poured evenly over Heater Pad to ensure proper melting.  When pouring the AromaVapor Solution into the Heater Pouch, be sure to evenly pour the solution over the pouch to saturate entire Heater Pad.  (Do not dump AromaVapor in one spot of Heater Pouch, as this may create uneven melting.)

Service FAQs

Q: How long do I leave the treatment on for?

a: The PerfectSense® Paraffin Treatments are usually left on for 8-10 minutes. When used in conjunction with the terrycloth Treatment Extenders or a warm towel, the treatment can be left on for 15+ minutes. Leaving the treatment on for longer (30+ minutes) will not harm your clients. The use of heated mitts or electric mitts can extend the length of the penetrating deep-heat treatment and are safe to use with the paraffin gloves. Do remove electric mitts 5-10 minutes before removing paraffin treatments to allow for cooling.

Q: When is the paraffin ready to be used?

a: When the  PerfectSense® Paraffin treatment has been activated, soothing AromaVapor will be released, lasting approximately 8 minutes.  When you start see the AromaVapor subside, your paraffin is ready!  Paraffin will be fully melted in 6-8 minutes..

 

Technical FAQs

Q: The system is not heating at all. What is wrong?

a: Make sure you do not remove any items from the Heater Pouch. The Heater Pouch is the white plastic bag that the heating element is contained in. The Heater Pad goes in the center-heating stand. Pour entire contents of AromaVapor Solution into Heater Pad.  If you continue to experience any issues, contact our customer service department.

Q: The paraffin is not melting completely. Is it still okay?

a: If you have a small amount of paraffin that is not completely melted after 6-8 minutes, you have a few options. If there is a significant amount, allow the paraffin to remain in the chamber for another 1-2 minutes. If it is the first treatment of the day, or if the Heating Chamber is in a cold environment, the paraffin may
take a few minutes longer to melt. If there is a minor amount of paraffin not melted, you may squeeze the unmelted paraffin through the perforation and mix with the already melted paraffin wax, or use as is. There is an adequate amount of paraffin in each glove/slipper so that when applied correctly, it will still work properly.

Q: The plastic on the treatments is wrinkled?  Will this impact the melting of the paraffin?  If so, what should I do?

a: Yes, wrinkles on the plastic may impact the melting of the paraffin.  Wrinkles sometimes occur during the shipping process as the paraffin is exposed to heat, especially during the summer months.  If wrinkles are present on the paraffin block, simply pull the plastic away from the block to smooth it out.

Q: The paraffin block is curved and is not flat.  Will this impact the melting of the paraffin?  If so, what should I do?

a: During the shipping process, the paraffin is sometimes exposed to heat (especially during the summer months).  If your paraffin block looks curved, simply place on a hard surface and use the palm of your hand to flatten the block.

Q: The paraffin never melted completely.  How can I ensure 100% melt with my next treatment?

a: If your last treatment did not melt fully, there are few things to check with your gloves/slippers. Is the plastic wrinkled where the paraffin block is located? If so, pull the plastic away from the paraffin to smooth out any wrinkles. Also, make sure that the paraffin block is laying against the bottom of the pocket. Lastly, make sure that the paraffin block is flat and not curved. If curved, simply lay the treatment on a hard surface and use the palm of your hand to flatten the paraffin block.

Q: Why did my paraffin not melt evenly?

a: When pouring the AromaVapor Solution into the Heater Pouch, be sure to evenly pour the solution over the pouch to saturate entire Heater Pad.  (Do not dump AromaVapor in one spot of Heater Pouch, as this may create uneven melting.)

Q: If I open the chamber while the AromaVapor is going, does the heating process stop?

a: If the PerfectSense® Heating Chamber is opened while the AromaVapor is still in process, the heating process will not be interrupted. If the paraffin is completely melted, you may remove the gloves being cautious of the escaping AromaVapor. If the paraffin has not completely melted, just close the Heating Chamber, making sure the top of the Heater Pouch is still routed outside the top of the Chamber.

Q: My customer says the paraffin is too warm. What can I do?

a: The beauty behind having the treatment in a self-contained glove is that you are able to customize to each individual client. Even in its most molten state, it cannot burn your client. However, a good idea is always to pat out the liquid paraffin promptly after removing it from the Heating Chamber. Pat out liquid paraffin for about 15-30 seconds until it turns a milky gel, and your paraffin will be ideal for most anyone.

Q: There is a slight gap when I close my chamber. Is it broken?

a: No, not at all. If the magnet clasps securely together and the paraffin treatment melts, then the chamber is working properly. A normal space is between 1/8” – 1/4”.

Q: My Heating Chamber does not stay closed.  What can I do?

a: If your Heating Chamber is not staying closed, the screws adhering the magnets may be too tight, keeping the two magnets from touching.  Simply try loosening the screws on the magnetic mechanism, allowing the magnets to come forward a bit.